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Our partner's Advanced Technical Support (ATS) Organization is responsible for technical planning and advanced technical support for all layers of our partner's network, including IP, Data, Transport, and Switching for all types of networks. This includes planning and support for voice, data, video and IP based services in both the wire line and wireless environments.

Responsibilities:

• Deliver the highest level (Tier-3) of network technical support within our partner's technical support structure requiring 24x7 on call from escalating organizations for support of Element Management Systems (EMS)

• Provide the technical troubleshooting and leadership skills required to recover from the most complex network problems in real time, directing the activities of technical resources from Tier-2, Labs, and the vendor(s) to restore service

• Responsible for the investigation and management of all follow-up activities needed to determine root cause, attempt problem recreation in the Tier Support lab, identify workarounds when feasible, coordinate with Labs for delivery and certification of vendor fixes or design changes, and planning for the eventual implementation within the network

• Develop scripts to pro-actively identify known defect signatures and define the least intrusive recovery processes and to extract forensic data from network elements and analyze to identify potential patterns of unexpected behavior needed to understand root cause

• Responsible for the reliability of the end-to-end network and the quality of the delivered service tracking and analyzing outage patterns leading to identification of chronic issues

• Development of tools as needed to compensate for lack of formal OSS in support of the new technology

• Provide technical support for 2G, 3G, LTE, Core and RAN networks including development to enhance their effectiveness within our partner's implementation

• Gather and analyze relevant network element field data to validate the expected improvements and features of the field changes

• Manage the risk of new technology introduction via a formal risk assessment process aimed at minimizing the impact of potential fallout

Additional Responsibilities:

• Subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas

• Applies in-depth knowledge of discipline/specialty area standards and processes to work. Integrates industry experience and deep professional/ technical knowledge

• Technical leader and recognized expert on select our partner's technologies, systems and/or procedures.

• Analysis and Problem Solving -Solves unique problems through evaluative judgment and precedent

• Independently applies sophisticated analysis in evaluating issues and develops new concepts, methods and techniques for cross-functional initiatives

• Recognizes and pursues alternative methods

• Guided by department goals and objectives

• Exercises latitude in determining objectives and approaches to projects

• Leads multiple projects of small to medium size and technical breadth

• Key contributor on complex projects and initiatives

Requirements:

• A bachelor's degree in engineering or computer science, or equivalent experience

• SUN / Oracle hardware and OS knowledge

• IP networking knowledge

• Experience with quality management principles - ISO/TL9000, Six Sigma

• Excellent written and verbal communication skills and organization skills

• General knowledge of the Mobility RAN architecture

• Extensive knowledge and troubleshooting skills of Nokia/Siemens/Nortel RAN equipment, extensive knowledge of RF principles and call processing flow

• Strong knowledge of GSM/UMTS wireless interface

• Leadership and project management skills, attention to detail

• Excellent communication skills in the English language, both written and verbal

• Expert with MS Office to include PowerPoint, Excel, Access, and Word

• Strong ability to analyze and understand complex network topologies and architectures without clear documentation

Preferred Skills:

• Scripting and programming abilities a plus

• Knowledge of UNIX and PC operating systems and software also desirable

• Incident/Outage Management- (decisive command and control skills)

• Project /Upgrade Management skills